The Occupancy Term will commence at 3pm on your arrival date (unless otherwise agreed in writing). You will be sent an email outlining access details prior to this time.

The Occupancy Term will end at 10am on your departure date. You must vacate the Property by 10am sharp on the departure date (unless otherwise agreed in writing).

We may be flexible with a late departure, (where requested prior to the departure date) if there is no immediate booking to follow. Outside of December/January, we can extend to 12pm, should there be no immediate booking to follow for the Property.

Keys must be returned to the key safe immediately on departure. Late departure and/or non-return of keys will be charged an extra fee of $70 which will be deducted from your security bond. Should locks need to be changed as a result of lost keys, costs will be deducted from your Security Bond.

In the event there is damage, unsatisfactory cleaning or rubbish at the Property upon your arrival, please report this to us immediately. We will endeavour to rectify any issues as quickly as possible.

The Property will be cleaned prior to commencement of your stay and we ask that you leave the Property in the same condition, (neat and tidy). The agreed fees includes a regular clean upon your departure. Any extraordinary cleaning required will be charged at $85.00 + G.S.T. per hour which will be deducted from your security bond. Please remove any food from the fridge and pantry and take all excess rubbish and recycling with you. Empty dishwasher and return everything to its original place.

All rubbish must be placed in the bins provided (bins must not be overflowing). Rubbish must not be left in public or common areas and will not be collected from the roadside if not inside the bin. Bins must be put out the night before the local collection AND upon your departure. Note local collection time will be advised in your check in email. Please remove any excess garbage and recycling from the Property upon departure, or advise our oce and we will arrange collection at your cost $85 per bag. Rubbish can be taken to the hopper at the end of Normanby Road, Sorrento (open 10 am to 4pm every day from December 26 to January 31 and for the rest of the year, Saturdays and Sundays). Alternatively, excess rubbish can be taken to the tip at Truemans Road, Rye (open 8 am to 4pm Monday to Friday and 8 am to 5 pm Saturday, Sunday and Public Holidays) or taken away with you. Bins left overflowing and any excess garbage or recycling left behind will incur a removal charge of $85.00 + G.S.T. per bag/box, which will be deducted from your security bond.